Does Fedex Call When They Can’t Deliver

Local Business


Besedky Team

Does FedEx Call When They Can’t Deliver? Understanding the Delivery Process and Best Practices for Successful Deliveries:Are you eagerly awaiting a package from FedEx? We’ve all been there, constantly refreshing the tracking page, only to be met with disappointment when the status reads “delivery attempted, recipient not available.” Frustrating, right? But fear not, because in this blog post, we’re going to unravel the mystery behind FedEx’s delivery process and answer the burning question on everyone’s mind: does FedEx call when they can’t deliver? So, grab a cup of coffee, sit back, and let’s dive into the world of FedEx deliveries.

Understanding FedEx’s Delivery Process

When it comes to receiving packages, the anticipation can often be as intense as the need for convenience and efficiency in delivery. FedEx, as a global courier service, strives to meet these expectations, but what happens when unforeseen circumstances prevent a package from being delivered?

Delivery Attempts by FedEx

FedEx is persistent when it comes to ensuring your package reaches you. With a policy of making up to three delivery attempts before considering a return to the shipper, they go to considerable lengths to fulfill their delivery obligations. This commitment reflects a dedication to customer satisfaction and logistical efficiency.

When the Recipient is Unavailable

Imagine you’re waiting for an important package but have to step out for a moment. In such cases, FedEx couriers may try to call the recipient to check their availability for delivery. This proactive approach helps mitigate the frustration of missed deliveries and aligns with FedEx’s customer-centric philosophy.

Missed Deliveries and Subsequent Attempts

Should a delivery be missed, FedEx doesn’t stop at a single attempt. They may make additional attempts to deliver your package. This persistence demonstrates their commitment to ensure the parcel gets to its rightful owner without unnecessary delays.

Alternative Delivery Options

For those who live at residential addresses, FedEx offers a convenient solution if you’re not home. The package may be redirected to a nearby FedEx location or FedEx OnSite location for pickup. This not only secures your package but also provides flexibility in retrieving it at your convenience.

Circumstances for a FedEx Driver’s Call

There are specific situations where a FedEx driver might reach out directly to the recipient. Perhaps there are specific delivery instructions, a need for a signature, or the address has a history of previous unsuccessful delivery attempts. These calls are part of FedEx’s commitment to overcoming delivery challenges.

Dealing with Delivery Challenges

Despite best efforts, there are times when a recipient is not home to sign for a package. In such instances, FedEx couriers will leave a doortag, indicating an attempt was made, and may reattempt delivery. This process ensures transparency and communication between FedEx and its customers.

Proactive Measures with FedEx Delivery Manager

To avoid the inconvenience of missed deliveries, recipients can utilize the FedEx Delivery Manager. This service allows customers to provide electronic signatures or give special delivery instructions, thus enhancing the delivery experience and reducing the likelihood of missed deliveries.

Understanding ‘Unable to Deliver’ Status

Occasionally, a FedEx package may be marked with an “unable to deliver” status. This might be due to various reasons, including inclement weather, natural disasters, or vehicle issues. However, an delivery exception does not necessarily imply a late shipment. FedEx will still attempt to redeliver the package, ensuring minimal disruption in the delivery process.

What Happens After a Failed Delivery?

When a delivery attempt falls through, FedEx can take different actions. Typically, the courier may return the package to the sender or transport it to a local FedEx center. The package will be held securely until the recipient can arrange a pickup. On occasion, there may be a fee for additional delivery attempts or for storing the package at the facility.

Rescheduling with FedEx

If you weren’t home when FedEx attempted to deliver your package, there’s no need to worry. You can easily schedule a new delivery time through the FedEx Delivery page. With just a few clicks, you can enter your details and arrange for another delivery attempt, making the process seamless and convenient.

Steps to Reschedule Delivery Online

  1. Visit the FedEx Delivery page.
  2. Select the ‘Missed Delivery Card’ option from the dropdown menu.
  3. Enter your tracking number, email address, and phone number.
  4. Follow the prompts to schedule a new delivery time.

Best Practices to Ensure Successful Deliveries

To enhance the likelihood of a successful delivery, here are some actionable tips that can be followed:

Provide Accurate Contact Information

Ensure that your contact details are up-to-date when placing an order. This information is crucial for FedEx to reach out to you if there’s a need to coordinate delivery.

Consider Your Schedule

Think about your availability on the expected delivery date. If you foresee that you might not be home, use the FedEx Delivery Manager to provide alternative instructions or redirect the package to a location where you can pick it up later.

Be Aware of Signature Requirements

Know beforehand if your package requires a signature. If so, ensure that someone is available to sign for it, or authorize an electronic signature through the FedEx Delivery Manager if you can’t be there personally.

Monitor Your Package

Keep an eye on your package’s tracking information. This will give you a better idea of when to expect delivery and help you plan accordingly.

Secure Your Package

If you live in an area where packages are at risk of being stolen, consider opting for a secure pickup location like a FedEx OnSite facility. This way, you can collect your package at your leisure without worrying about its safety.

Plan for Weather and Seasonal Delays

Be mindful of weather conditions or high-volume seasons like the holidays. These times may affect delivery schedules, so plan ahead and be patient.


FedEx strives to provide a smooth delivery experience, but there are occasions when they might call to ensure a package reaches its destination. By understanding FedEx’s delivery attempts, alternative options, and what to do after a failed delivery, customers can better navigate the delivery process. Utilizing the FedEx Delivery Manager and following best practices can further enhance the likelihood of a successful delivery. Remember, communication and planning are key to avoiding the disappointment of a missed package.

FAQ & Common Questions about FedEx Delivery

Q: Will FedEx reschedule delivery if I’m not home?

A: Yes, if you were not home when FedEx tried to deliver your package, you can schedule a new delivery time on the FedEx Delivery page. Simply select the ‘Missed Delivery Card’ option, enter your tracking number, email address, and phone, and choose a convenient time for redelivery.

Q: Why doesn’t FedEx ring the doorbell?

A: FedEx drivers may not ring the doorbell or knock upon delivery due to common practice. Many people prefer not to be disturbed by package deliveries, especially those with young children or other private matters. As a result, not ringing the doorbell has become the standard practice for some drivers.

Q: What happens when a delivery attempt fails?

A: When a delivery attempt is unsuccessful, FedEx may either return the package to the sender or take it to a local center. The staff at the center will hold the package until the recipient can pick it up. In some cases, FedEx may charge a fee for an additional delivery attempt or for holding the package at a facility.

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